ecChat · AI assistant
Flagship productYour best salesperson. Works 24/7 and never keeps anyone waiting
ecChat is an AI assistant for e-commerce and service businesses: it answers customer questions, checks order statuses, recommends products and closes sales. Trained on your offer, speaking in your tone.
How it works
Three steps from brief to a working assistant
Everything - including hosting and the admin panel - comes in the package.
We connect the knowledge
Product catalogue, FAQ, documents, terms and conditions - via API or the admin panel.
We train and brand
Tone of voice, brand persona, conversation scenarios, boundaries of competence.
We launch and measure
A panel with statistics, conversation history and conversion reports.
Features
Salesperson, adviser and analyst in one
Admin panel, statistics and hosting included.
Product adviser
Guides the customer from a need to a specific product - suggests 2-3 options with reasoning.
Order statuses
Integration with your store/ERP: the customer asks, ecChat checks and answers.
Closing the sale
Responds to hesitation, reminds about the basket, suggests complementary products.
Recognising who it is talking to
Tells a consumer from a professional and adjusts its tone and technical level.
Handover to sales
When a human is needed: hands over the conversation, arranges contact, captures the lead.
Multi-language
PL/EN and more languages - one assistant for all your markets.
Admin panel
AI training module, statistics, full conversation history, hosting included.
Reports and analytics
What customers ask about, what is missing from your offer, where sales are leaking.
Security and GDPR
EU hosting, encryption, full GDPR compliance. Data and conversations remain the property of your company - the models do not train on your data.
Integrations
We connect ecChat to your systems via API. Native integration with the E20 Platform and ecSearch.
Timeline
Full deployment with integrations: from brief to launch in 6-8 weeks
Analysis and brief
Scope of knowledge, integrations, tone of voice, scenarios.
Integration and training
Connecting the catalogue and systems, training the assistant, branding.
Testing with your team
Edge-case scenarios, answer corrections, escalation set-up.
Launch + stabilisation
Production launch and 30 days of stabilisation support.
Works best as a pair
ecChat advises. ecSearch finds
Together they cover the customer's full journey in your store: from typing a query to completing the basket. We offer a bundle discount when both are deployed together.
Discover ecSearch →Case study · Ciepło24.pl
24/7 customer service without growing the team
Live deployments
ecChat works at Ciepło24 and Segway Kosiarki, among others, and the ASPshop deployment is in progress.
Product website: ec-chat.pl ↗It does not run on rigid scripts. It understands questions in natural language, uses your catalogue and documents, and holds a conversation like an adviser.
It answers only from the connected knowledge. When it does not know the answer, it says so plainly and hands the conversation over to a human.
Typically 2-4 weeks for a standard catalogue and integrations (as it was at Ciepło24). With extensive ERP, CRM and multi-system integrations: up to 6-8 weeks from brief to production launch.
A one-off implementation fee + a monthly subscription. Pricing depends on the scope of integrations - book a consultation.
EU hosting, a data processing agreement, encryption. The conversations are the property of your company.
Let's talk
Book an ecChat demo
We will show you the assistant on examples from your industry and estimate the impact on your store. 30 minutes, no obligation.