Case study · ASPshop.pl
Store, warehouse and AI in one ecosystem
How a distributor of ATV parts and accessories replaced a warehouse run "from memory", complaints handled by email and a search engine that lost customers with one coherent ecosystem - an E20 store with WMS, a complaints system, sales software, integrations and AI search.
Client and context
ASP GROUP PL Sp. z o.o. from Sosnowiec - a distributor of spare parts and accessories for ATVs/UTVs and motorcycles as well as garden equipment, including the Segway, TGB, Linhai and Arctic Cat brands. B2B and B2C sales through the aspshop.pl store: a large catalogue of technical products, its own warehouse, courier shipping and a showroom.
Challenge
Growing online sales needed more than a store: the warehouse ran on paper and the team's "memory", stock levels drifted away from reality, complaints and parts returns lived in emails, and the standard search engine lost customers on technical names and part numbers.
Solution
We built a complete ecosystem: a store on the E20 Platform, a WMS working on Zebra scanners (goods-in, goods-out, transfers, serial numbers, locations - including the showroom as a dispatch point), a complaints management system, sales support software, integrations with the ERP (Subiekt) and the JAS logistics system, and the ecSearch AI search engine. Work on deploying the ecChat assistant is under way.
How it works
Four systems, one set of data
Store, warehouse, complaints and sales work on a shared catalogue and stock levels - a change in one place is immediately visible in the others.
B2B and B2C store
- One catalogue for retail and trade customers - wholesale prices after account verification
- Customer accounts, orders, payments and courier shipping
- ecSearch AI search: part numbers, technical names, typos
A warehouse on Zebra scanners
- Goods-in, goods-out, transfers and stock-takes at the shelf
- Locations and serial numbers under control - including the showroom as a dispatch point
- Stock levels in the store updated in real time
Complaints management system
- Complaints and returns handled in the system, not in an inbox
- Each case linked to the order and the customer from the store
- Case history available to customer service and the warehouse
Sales support software
- Tools for the sales team tied to the store and the warehouse
- Shared data on B2B and B2C customers and orders
- Integrations with the ERP (Subiekt) and logistics (JAS)
Results
Measurable effects in the store and the warehouse
Deployment stack
Let's talk
Want similar results?
Tell us about your store and warehouse - we will point out what will tie your data together into one system. 30 minutes, no obligation.